We have always prided ourselves on thorough sanitation and hygiene practices. We are very fortunate that our housekeeping team has been working with us for more than 15 years, and have earned 5/5 from TripAdvisor for Cleanliness. Never-the-less, in addition to the stringent health standards we have always adhered to, we have added additional operational procedures to ensure the safety and well-being of all our guests during your stay. Below you will find additional information on precautionary measures we have implemented, as well as what to expect during your visit.
Social Distancing at Its Finest
Stay safe and comfortable at our #1 rated boutique hotel on TripAdvisor. We’re excited to be offering our signature bed and breakfast experience once again starting June 1st. We will still be practicing social distancing and stringent cleaning policies while also providing:
- All-you-can-eat breakfast buffet
- Seasonal outdoor heated pool
- Daily housekeeping service upon request
- Access to our main house common areas
- Use of our BYOB heirloom bar
Enjoy Our Enhanced Cleaning Standards
We have focused our attention on enhancing routine cleaning in preparation, with more proactive and preventative measures in place. We remain committed to upholding the highest standards of cleanliness and have taken an extra level of sanitary precautions so you can feel at ease during your stay. The below effective response measures are helping us continue to provide a safe and clean environment for all:
- Rooms are thoroughly cleaned and disinfected between each guest – as always!
- Towels and linens are sanitized in a high-temperature wash – as always!
- Toiletries are individually wrapped and replaced between each guest – as always!
- Complimentary masks to use while on our property are available
- Our staff receives daily temperature checks before starting work and wear masks
What Our Guests Are Saying…
“Staying at this inn provided us with the perfect weekend getaway we were seeking. The carriage house and Rarus room were just lovely. The room was sparkling clean and there was a welcome basket with information, snacks, and even face masks. Despite not being able to interact with the innkeepers due to covid precautions, we could appreciate their hospitality in all the thoughtful touches. We were slightly worried about staying in a place that had common areas, but we didn’t run into a single person during the whole weekend and that made us feel comfortable that this was a safe place to stay during the pandemic. As far as the room itself, we greatly enjoyed using the gas fireplace and whirlpool tub. There were even TV tables so we could eat our takeout meals. The innkeepers have truly thought of everything you could need! What a cozy and comfortable place to stay during early March! Highly recommend the Hampton Terrace Inn!” – Stephanie, Airbnb.com, March 2021
Flexible Policies and Intentional Transparency
These are uncertain times and safety is a two-way street. Hampton Terrace is our home and we live among our guests. You have our assurance that we will go the extra mile to keep our guests and our own family safe. If you need to change your travel plans for a reservation arriving before June 1, 2021, we will be happy to offer a (1) postponement, a (2) substitute gift card for the value of your deposit, or (3) a 100% refund. Reservations can be changed or cancelled up to 24-hrs in advance without penalty. After June 1, 2021, if you need to cancel – and you give us 7 days or more notice – we offer two choices either a 100% credit of your deposit toward a rescheduled stay or 85% refund of your deposit.
Conversely, in the event of spikes in the area, we also may feel it prudent to close temporarily, delay opening, or make adjustments around the inn. In those cases, we promise complete transparency and the same options to postpone or cancel. We are all in this together, as they say.
We’re Here for You!
Do you have any questions for us or want to chat before booking your stay? Our dedicated staff would love to discuss your upcoming trip with you. Whether it be answering questions about our enhanced cleaning routines or helping you fill your itinerary with fun and safe activities, we’re here for you! Call (413) 637-1773 or email firstname.lastname@example.org to contact us today. Get updates and connect with us on our Facebook page or Instagram page too.